Frequently Asked Questions
Orders
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link to follow your parcel's journey.
Can I change my order after it's been placed?
We process orders quickly, so we are unable to make changes once an order is confirmed. Please double-check your details before completing your purchase.
Delivery
What are your delivery options?
We offer standard and express shipping across the UK. Delivery times and costs are calculated at checkout.
Do you ship internationally?
Currently, we only provide shipping within the United Kingdom. We hope to expand to international locations in the future.
Returns
What is your return policy?
Items can be returned within 30 days of receipt, provided they are in their original, unused condition.
How do I start a return?
Please contact our customer service team with your order number to receive instructions on how to send your items back to us.
Products
Are your products sustainable?
We prioritize thoughtfully selected essentials that are built to last, focusing on quality materials and ethical manufacturing.
Where can I find ingredient information?
Detailed descriptions and ingredient lists are available on each individual product page under the 'Details' section.