Terms & Conditions
About These Terms
Welcome to Velquen & Co. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our site or placing an order, you agree to be bound by these terms.
Products and Availability
We strive to display our products as accurately as possible. However, colors and details may vary depending on your screen. All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.
Orders
When you place an order, you will receive an acknowledgement email. This does not constitute acceptance of your order. A contract is formed only when we dispatch your goods and send a confirmation email.
Prices and Payment
All prices are listed in GBP and include applicable taxes unless stated otherwise. Delivery costs will be added at checkout. We accept major credit cards and secure payment methods as displayed on our website.
Delivery
We offer delivery across the United Kingdom. Estimated delivery times are provided as guidelines only. We are not responsible for delays caused by third-party carriers or customs clearance.
Returns and Refunds
If you are not satisfied with your purchase, you may return items in their original condition within 14 days of receipt. Refunds will be processed to the original payment method, excluding shipping costs.
Website Use
You may use our website for personal, non-commercial purposes only. Any unauthorized use, including reproduction of content, is strictly prohibited. We reserve the right to suspend access for any violations.
Contact
For any questions regarding these terms, please contact our customer service team via the contact form on our website on the Contact page.