Returns & Refunds
We want you to be completely satisfied with your VELQUEN purchase. If for any reason you are not, we are here to help with a straightforward return and refund process.
Requesting a Return
To initiate a return, please contact our customer service team within 14 days of receiving your order. Provide your order number and the reason for the return. We will provide you with instructions on where to send your items.
Condition of Returned Items
Items must be returned in their original condition: unused, unwashed, and in the original packaging with all tags attached. Returns that do not meet these criteria may be refused or subject to a restocking fee.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Returnable Items
For hygiene reasons, certain items such as opened beauty products, personal care items, and intimate apparel cannot be returned. Gift cards are also non-returnable.
Questions About Returns
If you have any questions concerning our return policy, please contact us. Our team is available Monday through Friday to assist you.